Refund and return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cconsciente.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cconsciente.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@cconsciente.com.

Contact Information

Cconsciente is operated by Ying Moa 88 Capital Limited, a company based in Hong Kong, which operates Cconsciente.

Store name: Cconsciente

Company name: Ying Moa 88 Capital Limited

Company Address: No. 5, 17/F Strand 50, 50 Bonham Strand, Sheung Wan, Hong Kong

Warehouse Address: 10b Kidderpore Ave, London NW3 7SU, UK

Company nr.: 78955950

Phone: +44 1608 695319

Email: info@cconsciente.com

Monday to Friday | 09:00 – 17:00 (GMT+00:00) Greenwich Mean Time (London)
Saturday and Sunday | Closed

We aim to respond to your inquiries within 24 hours.